Customer Service Administrator

SunDoctors Skin Cancer Clinics – Thornleigh NSW

Southern Sun Pathology is dedicated to the accurate and timely diagnosis of skin cancer. Our pathology laboratory is the largest dedicated Dermatopathology practice in Australia, based on the North Shore of Sydney.

With dedicated Pathologists who offer exceptional skills and experience in the area of diagnostic skin pathology, our goal is to be Australia's number one choice for primary care diagnosis of skin cancer. As part of the SunDoctors group, with 28 integrated skin cancer clinics covering NSW, QLD, SA, and VIC, our Pathology laboratory offers a diagnostic service to more than 60 clinics throughout Australia.

About the Role

We are seeking a highly organised and professional Administrative Officer to support the daily operations of our Histology Laboratory! This role is absolutely central to maintaining efficient communication between clinicians, pathologists, laboratory staff and external partners. You will be the vital link that provides high-quality administrative and customer service support while helping ensure smooth workflow within the laboratory environment.

If you love keeping things organised and thrive in a team that makes a real impact, this is the role for you!

Key Responsibilities

• Provide professional customer service via telephone and email, responding to enquiries from clinicians, medical practices and external stakeholders.
• Support our expert pathologists and laboratory staff with administrative requests and operational needs.
• Take charge to coordinate and manage incoming enquiries, reports and documentation.
• Assist with laboratory workflow coordination and communication among laboratory personnel.
• Organise and monitor logistics arrangements, including specimen transport coordination and courier communication.
• Maintain accurate records, databases and documentation systems.
• Ensure all vital enquiries and requests are handled efficiently, professionally and confidentially.
• Provide general administrative support to the brilliant laboratory team as required.

About You

• 12 Months of previous experience in administration is preferred
• Strong customer service and communication skills, both written and verbal
• Excellent organisational and multitasking abilities.
• The ability to thrive and work effectively in a fast-paced healthcare or laboratory environment
• High attention to detail and a strict commitment to confidentiality and accuracy
• Proficiency with email, phone systems and standard office software
• Experience working in a pathology, histology or medical laboratory environment
• Familiarity with medical terminology or pathology workflows

The Perks

At Southern Sun Pathology, we truly value our team and provide:

• Ongoing Training & Support: Our leadership team is here to help you grow, learn, and succeed.
• A People-First Workplace: We are committed to creating a positive, vibrant, and collaborative culture where everyone feels valued.
• A Role with Purpose: Make a meaningful difference every single day by helping deliver life-changing care.

Important Information

As part of our commitment to providing a safe and secure environment for our patients and staff, police checks will be conducted as part of the hiring process.

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