Customer Service Administrator

Job Title

Customer Service Administrator

Location: Birmingham, B37

Pay rate: £15.38 per hour (salary equiv £30,000)

Hours: Monday to Friday, 9.00am - 5.00pm

Working pattern: Fully office based

Parking at office location: Yes

Start date: ASAP

Duration: 3-6 months

We are recruiting an experienced Administrator to join a global company for an ongoing temporary basis for 3-6 months, based at their Birmingham office. This is an excellent opportunity for someone with outstanding attention to detail, strong IT skills, and excellent communication abilities who enjoys working in a fast-paced environment.

You’ll play a key role in supporting the Service Coordinators during a busy period by managing a backlog of customer service tickets and ensuring work is allocated efficiently.

Key Responsibilities

• Provide administrative support to the Service Coordinators.
• Manage and triage customer service tickets, assigning them to the correct department.
• Respond to straightforward customer enquiries via email and internal systems.
• Accurately enter and update data on the company's in-house system.
• Close completed cases and maintain accurate records.
• Ensure all work is completed accurately and within agreed timescales.

The Ideal Candidate Will Have

• Previous administration experience in a busy office environment.
• Exceptional attention to detail and a high level of accuracy.
• Strong IT skills, including confidence using Microsoft Office and learning new systems quickly.
• Excellent written and verbal communication skills.
• The ability to prioritise a varied workload and work independently.
• A proactive approach with excellent organisational skills.
• Customer service experience would be an advantage.

What's on Offer

• Immediate start.
• Ongoing temporary assignment.
• Opportunity to work for a well-established global organisation.
• Friendly and supportive team environment.

#J-18808-Ljbffr