Customer Service Administrator

Jotun Australia Pty Ltd is part of the global Jotun Group, a Norwegian company with a 100 years of history and a strong international reputation in paints and coatings. Operating in more than 100 countries, Jotun is recognised for its high-performance solutions across Protective, Marine and Powder Coatings, along with its strong focus on innovation, quality and people development.

We are now inviting applications from interested candidates for a Customer Service Administrator position, based in Derrimut, VIC.

About the Role

We are seeking a Customer Service Administrator to be based at our Derrimut head office. Reporting to the Customer Service Supervisor, this role is responsible for providing outstanding customer service through efficient order processing, responding to customer enquiries, resolving issues, and working closely with the Sales, Warehouse and Finance teams to ensure a seamless customer experience.

This position is responsible for all facets of customer service, from processing customer orders to finalizing customer orders thru invoicing. Maintaining backorders, forward orders, special requirement orders. Liaising with customer as well as the relevant sales rep.

Credits, corrections, new customer set up and maintenance, data entry, stock transfers, as well as consignment stock invoicing and reconciling. Answering all incoming calls, other general office & ancillary duties as requested.

What We Offer

• Competitive remuneration package.
• Annual leave loading.
• Company-paid income protection insurance, subject to eligibility requirements.
• Employee Assistance Program.
• Comprehensive onboarding and systems training.
• Career development through Jotun Academy and on-the-job learning.
• An inclusive, diverse and supportive team environment.
• The opportunity to gain valuable experience with a leading global coatings manufacturer.

About the Role

• Process customer orders accurately and efficiently, from entry through to delivery.
• Coordinate collection and delivery orders with the warehouse.
• Respond to customer delivery enquiries and provide order updates.
• Check pricing against purchase orders and maintain supporting documentation.
• Process customer transactions and returns.
• Work with Finance to resolve invoice and credit issues.
• Check that special and promotional pricing is correct.
• Maintain accurate order information to support timely invoicing and delivery.
• Record and follow up customer complaints.
• Support the Customer Service Supervisor with daily priorities and customer matters when required.
• Contribute ideas to improve customer service processes and the overall customer experience.

What We’re Looking For

• A proactive approach and willingness to take ownership.
• The ability to support, guide and share knowledge with other team members.
• An interest in developing leadership skills and taking on broader responsibilities.
• Great communication skills and a passion for connecting with people.
• A proactive attitude and willingness to learn.
• Australian citizenship or permanent residency.

What We’re Looking For

• Great communication skills and a passion for connecting with people.
• A proactive attitude and willingness to learn.
• Full working rights in Australia (Citizen or Permanent Resident).

Visit our Career Page at https://www.jotun.com/ww-en/career to know more about life at Jotun

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