Customer Service Administrator – Healthxchange Ireland

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Customer Service Administrator – Healthxchange Ireland

Full-time On-site

Healthxchange Ireland DublinSalary: €33,000.00- €35,000.00 per annum

Role Overview

About Us

Healthxchange Ireland is a leading distributor of healthcare products, specializing in Aesthetic Medicine, Medical Devices, Medical Grade skincare and Cosmetic Skincare Products. We are committed to providing exceptional customer service and delivering high-quality products to our valued clients. As our business continues to grow, we are seeking dedicated and customer-focused Customer Service Administrator to join our dynamic team.

Job Description

As a Customer Service Administrator, you will play a crucial role in ensuring the smooth and efficient operation of our order processing and sales growth activities. Your primary responsibilities will include processing orders, payments, invoicing, answering calls, assembly and packing of orders, stock management, interacting with clients face to face at the office, and driving sales growth.

Key Responsibilities

• Process orders promptly and accurately using our order management system, ensuring a seamless customer experience
• Answer incoming phone calls and respond to customer inquiries, providing excellent customer service and resolving any issues or concerns
• Collaborate with the sales team to identify and pursue new business opportunities, contributing to the overall growth of the company
• Provide product information, pricing details, and delivery updates to customers, ensuring clear and effective communication
• Stay up-to-date with industry trends, product knowledge, and competitor activities to provide informed recommendations and insights to customers

Requirements & Qualifications

• Previous experience in customer service (5 years as a minimum), order processing, and sales is preferred
• Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with clients, fluent in English language
• Strong sales and negotiation skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong organizational and time management skills, with the ability to prioritize and meet deadlines

Benefits & Perks

• Graduate caliber or Leaving cert with training courses in a related field and good working experience in Ireland is a must.
• Professional

Job Details

• Seniority Level
• Mid
• Employment Type
• Full-time
• Work Mode
• On-site
• Reference ID
• Posted On

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