Customer Service Administrator

Customer Service Administrator

Adelaide CBD | SA State Government Department

3-Month Temporary Contract

$40.82 per hour + Super

37.5 hours per week

We are currently seeking an experienced Customer Service Administrator to join a South Australian State Government department on a 3-month temporary contract. MUST HAVE Previous SA State Government experience.

Key Responsibilities

• Log and manage all incoming enquiries within the External Enquiries Log.
• Receive, assess and prioritise enquiries, ensuring all required information is provided.
• Efficiently distribute enquiries to the appropriate teams and stakeholders.
• Ensure enquiries are accurately documented, packaged and responded to within required timeframes.
• Track enquiries from receipt through to completion, ensuring deadlines and KPIs are consistently met.
• Maintain accurate and up-to-date enquiry statuses and records.
• Identify process inconsistencies and proactively suggest improvements to workflows and procedures.
• Record and log all internal customer contact, including written and verbal enquiries.
• Provide a high level of customer service while managing multiple enquiries and competing priorities.

About You

• Previous experience in customer service, administration, enquiries management or a similar role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate record-keeping skills.
• The ability to prioritise and manage multiple enquiries simultaneously.
• Strong organisational and time-management skills.
• Confidence working with databases and Microsoft Office.
• A proactive approach to identifying process improvements.
• Excellent communication skills and the ability to work effectively with internal teams and external stakeholders.
• Previous State Government or public sector experience will be highly regarded.

What's on Offer?

• 3-month temporary contract
• $40.82 per hour + Super
• 37.5 hours per week
• Adelaide CBD location
• Opportunity to gain valuable South Australian State Government experience
• Professional and collaborative team environment

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