Customer Service Administrator

Overview

In this role, you will support Electrolux Professional’s service organization by serving as the first point of contact for customers and coordinating service requests. You’ll liaise with service partners and internal teams to meet SLA targets and resolve issues, while contributing to after-sales operations through reporting and administrative tasks. Your work helps create positive customer experiences across hospitality and foodservice sites.

The position offers growth within a customer-centric, sustainable business that values proactive problem-solving and cross-functional collaboration.

• Competitive Salary
• Company pension
• Health cash plan
• Group Life Assurance
• Group Income Protection
• Hybrid work option

• Serve as first point of contact for customer inquiries via phone, email, and CRM
• Coordinate and monitor service requests to meet SLA targets
• Collaborate with service partners and internal teams to resolve issues
• Monitor service performance and escalate as needed
• Support after-sales operations with reporting and administrative tasks
• Identify sales opportunities and pass qualified leads to sales
• Maintain high customer satisfaction through proactive communication and problem-solving

• Previous experience in customer service, service coordination, or administration
• Experience with service partners, suppliers, or after-sales support is advantageous
• Experience with CRM systems and Microsoft Office (Excel and Word)
• Customer-focused mindset with a professional and diplomatic approach
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and able to manage multiple priorities
• Proactive self-starter with strong problem-solving skills
• Collaborative team player who can also work independently

• Customer obsession
• Trust-building
• Boldness and proactivity
• CRM systems
• Microsoft Excel
• Microsoft Word