Customer Service Administrator

About the Role:

An exciting opportunity has become available for an experienced Customer Service Administrator to join a well‑established organisation based in Moorabbin. This is an initial 4‑week temporary opportunity with strong potential for extension. You will play a key role in supporting customers throughout the order lifecycle, managing enquiries, processing orders, and working closely with internal teams to ensure a seamless customer experience.

Key Responsibilities:

• Manage inbound and outbound customer enquiries via phone and email
• Process customer orders, returns, credits, and service requests accurately
• Provide customers with timely updates regarding orders, deliveries, and enquiries
• Resolve customer queries and issues professionally and efficiently
• Liaise closely with internal teams including Sales, Operations, Logistics, and Finance
• Maintain accurate records, documentation, and data entry
• Support general administrative tasks as required

Skills & Experience:

• Previous experience in a Customer Service Administrator, Customer Support, or Administration role
• Strong communication skills with a professional and customer‑focused approach
• Ability to manage competing priorities in a fast‑paced environment
• High attention to detail and strong organisational skills
• Confident using systems and learning new platforms quickly
• A positive attitude with the ability to work autonomously and collaboratively within a team

About the Company:

Our client is a well‑established organisation with a strong presence in the Manufacturing industry. They pride themselves on delivering quality service to their customers while fostering a supportive and collaborative team environment. This is a great opportunity to join a busy team and make an immediate impact.

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