Customer Operations Manager

CX Operations Manager – ₹45,000 INR/month | 12-Month Contract Location: Bengaluru, India (Remote) Step Into a High-Impact CX Operations Role Are you someone who thrives at the intersection of operations, program management, and execution ? Do you enjoy bringing structure to complexity, optimizing workflows, and making a tangible impact on how teams deliver results? We’re seeking a CX Operations Manager (RMO) to play a pivotal role in scaling and optimizing global customer experience operations.

This is a unique opportunity to blend strategy with hands-on execution , working across partner programs, resource planning, and operational workflows that directly impact customer success. What You’ll Be Doing This is not a purely strategic role—this is where execution meets impact . Own and manage license allocation and fulfillment workflows for partner programs Oversee and prioritize an inbound request queue , ensuring timely and accurate execution Partner with cross-functional teams (CX, Delivery, Education Services, Sales, Support) to drive alignment Support and enhance resource planning and capacity management processes Audit partner program performance and contribute to scorecards and improvement initiatives Identify inefficiencies and drive process improvements across workflows and systems Contribute to scaling operations for new and evolving programs Ensure seamless execution across the customer lifecycle and service delivery touchpoints What Success Looks Like You bring structure, speed, and clarity to operational workflows You proactively identify gaps, risks, and opportunities for improvement You balance multiple priorities without sacrificing attention to detail You become a trusted partner across teams, known for reliability and execution What You Bring 3–5 years of experience in: CX Operations / RevOps / PS Operations Program or project management Resource planning or delivery operations Proven ability to manage competing priorities in fast-paced environments Strong analytical mindset with the ability to turn insights into action Experience working cross-functionally with global stakeholders High attention to detail and a strong sense of urgency Tools & Experience Experience with tools such as: Salesforce, FinancialForce/Certinia, Asana, Jira, or similar Familiarity with: Queue management, ticket triage, or fulfillment workflows Resource planning or operational coordination processes Why This Role Stands Out Opportunity to help build and scale operational programs from the ground up High visibility across global CX and partner teams A dynamic role combining strategy, execution, and process improvement Strong potential for extension or long-term growth Ideal Candidate Profile You’re someone who is: Hands-on and execution-driven Process-oriented, but not afraid of ambiguity Comfortable working across teams and time zones Motivated by improving systems and making things run better If you're looking for a role where you can own operations, influence outcomes, and drive real impact , this is it.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.