Customer Business Planner - FTC

Overview

Join L’Oréal as a Customer Business Planner bridging commercial and supply chain to develop accurate customer forecasts and drive conversations. You will manage forecast processes for your account, giving stakeholders visibility of performance trends, opportunities, and risks. You will engage with NAMs, retailers, supply chain, and marketing to discuss promotions and align on collaborative forecasts.

You will share retailer insights, cover NPD or promotional performance, and support the strongest service for retailers. This is a fast-paced, pivotal role at the heart of commercial operations, enabling customer-centric growth and strategic turnover planning.

• money-saving offers
• share options
• enhanced pension plan
• private medical and dental insurance
• discounted gym memberships
• enhanced family leave

• manage forecast processes for assigned accounts
• facilitate forecast reviews with retailers and align on collaborative forecasts
• share retailer insights with supply chain and marketing teams
• track performance, opportunities, and risks for the business
• present insights to finance and senior leadership to shape turnover planning
• act as the customer voice in internal discussions

• understanding of sales forecast construction
• excellent communication skills
• strong collaboration and relationship-building ability
• highly organized with ability to prioritize in a fast-paced environment
• resilience and calm under pressure
• customer-first mindset
• preferred: Excel, PowerBI, Forecasting tools

• communication
• collaboration
• organization
• Excel
• PowerBI
• Forecasting tools