Customer Business Planner - FTC

Overview

As a Customer Business Planner, you bridge commercial and supply chain to develop accurate customer forecasts and steer conversations with partners. You collaborate cross-functionally to challenge plans, reflect customer voice, and support the end-to-end planning cycle. You’ll focus on forecasting accuracy, risk assessment, and aligning teams to drive turnover and long-term execution.

This role offers the chance to shape category plans within a globally leading beauty company.

• money-saving offers
• free mortgage advice
• share options
• enhanced pension plan
• private medical and dental insurance
• discounted gym memberships

• Construct the full customer forecast (sell-in and sell-out: base, promo, and launch) with NAMs and Customer Supply Chain
• Incorporate SIT impact, verify buy-in profile accuracy, and reflect cannibalization and seasonality
• Understand and communicate key forecast drivers and building blocks for short and long-term planning
• Own the volume forecast and challenge the value sales forecast complexity
• Coordinate Monthly Business Planning Cycle including KPI reviews and driver diagnostics
• Lead the account Business Planning Cycle with forecast validation between teams
• Synchronize account team with forecasting goals, tasks, and deadlines
• Share commercial news with supply chain and marketing during pre-validation for forecast meetings
• Coordinate Annual Business Planning Process ensuring stakeholder alignment
• Track weekly turnover against forecast and report short-term changes
• Collaborate with Customer on promotional forecasts using segmentation principles
• Work with Customer Supply Chain to ensure SIT assumptions and buy-in profiles are accurate

• Strong understanding of building blocks and trends that shape sales forecast
• Excellent communication skills
• Strong collaboration and relationship-building abilities across brands and functions
• Highly organized with ability to prioritize and meet deadlines in a fast-paced environment
• Resilience and composure when handling unexpected situations
• Customer-first mindset
• Preferred: Knowledge of Excel, PowerBI, or forecasting tools

• communication excellence
• collaboration
• organization
• Excel
• PowerBI
• Forecasting tools