Customer Account Manager

Rewards & Benefits on offer;

• Permanent opportunity
• Competitive starting salary
• Bonus structure
• Immediate start date
• Company pension scheme
• Private medical insurance
• Summer & Winter shut down
• Frequent travel abroad!
• Early finish on a Friday
• Easily accessible offices
• Supportive and friendly working environment

Working Hours;

Monday - Thursday 8:30am - 17:00 Friday 8:30am - 15:00

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious client on their search to appoint a highly motivated Customer Account Manager to join their expanding team.

The Role you will be doing;

• Maintain and develop relationships with current clients.
• Customer visits - respond quickly and efficiently to customer requests.
• Develop new customers in line with the Sales Annual Business Plan - identify new opportunities to expand customer base.
• Achieve profit and sales targets in conjunction with Sales Annual Business Plan.
• Establish and work towards the mid and long term sales and marketing goals of the company in conjunction with Sales Annual Business Plan.
• Provide quotations to win new business and report to the Sales Manager any issues or anomalies relating to your relevant Customer Accounts.
• In conjunction with the Assistant Sales Manager/Sales Manager/Branch Manager to respond to RFQ's to increase sales and improve profitability.
• Support your Assistant Sales Manager/Sales Manager to accomplish the department's goals.
• Liaise with the Operations team to forecast and monitor customer production requirements. Take full responsibility for the ordering and forecasting of your assigned customers.
• Maintain/update records in relation to Sales activities i.e. Quotations, Production Drawings, Product Masters, Model control sheets etc.
• Work together with other departments to co-ordinate customer support activities, and ensure customer service is maintained at an exceptional level.
• Follow policies and procedures in conjunction with ISO documentation and other work instructions.
• To participate in the bi-annual stock take activities.
• Identify areas for improvement in terms of training and development needs.
• Work with Assistant Sales Manager/Sales Manager to update and record monthly Sales figures.
• Drive and promote the Company 5S improvement charter on a daily basis.
• Any other activities as directed by management

About You;

• Proven experience in a B2B sales role within a manufacturing/engineering environment
• Willing to travel to Eastern Europe multiple times in the month
• Must have a full UK driving license and comfortable driving in Europe
• Excellent communicator
• Strong negotiation skills
• Confident and comfortable attending client meetings abroad
• Positive attitude and have a passion for sales

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