Concierge

Location: Plaza de Celenque 2, Madrid, Madrid, Spain, 28013

Job Category: Rooms & Guest Services Operations

Schedule: Full Time

Position Type: Non-Management

Responsibilities

• Attend to guests’ requests for special services and arrangements (e.g., transportation, reservations, laundry) and coordinate with appropriate providers.
• Handle special requests from guests with exceptional needs, following up to ensure satisfaction.
• Gather, summarize, and provide information about the hotel and nearby amenities, events, and activities.
• Receive, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact the appropriate person or department (e.g., Housekeeping, Maintenance) to resolve guest issues.
• Review employee shift schedules and daily memo books, documenting pertinent information in records.
• Manage the availability of seating, service, safety, and guest well‑being in the club lounge.
• Report accidents, injuries, and unsafe working conditions; conduct safety training and obtain safety certifications.
• Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate their service needs, assist people with disabilities, and show genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer phones following proper protocol.
• Cultivate and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
• Adhere to quality assurance expectations and standards.
• Stand, sit, or walk for prolonged periods during the workday; move, lift or transport objects weighing 10 pounds or less.
• Perform any other reasonable duties requested by supervisors.

Desired Qualifications

• Education: Secondary school diploma or equivalent (e.g., General Educational Development – GED).
• Relevant work experience: Not required.
• Experience as a supervisor: Not required.
• License or certification: None.

We are committed to providing equal employment opportunity and fostering an inclusive environment. We actively promote a diverse workplace and do not discriminate on protected status.

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