Command Center Analyst

Responsibilities Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation. Monitor, operate, program, and control automated access control, IP-based closed‑circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems according to defined Standard Operating Procedures. Recognize crises and initiate, coordinate, and manage operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs.

Answer emergency and non‑emergency telephone lines, and process and transmit requests for service according to defined SOPs. Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander. Receive, process, and disseminate non‑emergency requests for service and resources according to defined SOPs.

Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness. Perform functional checks of systems and applications for preventive maintenance measures, to mitigate failures, and ensure operational performance, integrity, and availability. Support daily operations of the Protective Services Unit (PSU).

Other duties and responsibilities as assigned. Education Requirements A graduate‑level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required. Work Experience Must have one (1)+ years of experience in a related field preferred.

Significant exposure to risk analysis and incident management. Skills Technical aptitude to effectively monitor and operate security, fire, and telecommunications systems within an operations center environment. Excellent interpersonal skills and verbal/written skills.

Excellent analytical skills. Ability to analyze business intelligence to determine the potential impact on client operations. Ability to take initiative and multi‑task under pressure.

Computer proficiency, including MS Office Suite. Effective problem‑solving skills. Critical thinking skills.

Self‑motivated, highly flexible, and possess strong initiative and willingness to undertake shift duties. Ability to speak, read and write English at native level. Excellent attention to detail and ability to organize and prioritize work with little supervision.

Intelligence gathering, analysis, and dissemination of information experience preferred. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment.

We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. #J-18808-Ljbffr