Clinic Manager

Role: Clinic Manager (Maternity Cover)

Location: Finchley Central, London

Salary: Competitive base salary

About the Company

The Hearing People is a leading provider of NHS and private audiology services, committed to delivering patient‑centred care and consistent clinical excellence. Our teams combine expertise, compassion, and modern technology to improve the lives of the communities we serve.

About the Role

We are looking for a organised, detail-focused and calm under pressure Clinic Manager to join us on an initial 6 month fixed-term contract. This role will support the smooth day‑to‑day running of our Finchley and Barnet service. It blends patient administration, reception duties, and payment handling with responsibility for office and facilities management, stock control, and maintaining a safe, well‑run clinic environment.

You’ll work closely with clinicians, support patient bookings, manage supplies, and ensure the clinic remains welcoming, organised, and efficient. The ideal candidate is practical, detail‑focused, and confident managing multiple tasks in a busy healthcare setting.

Key Responsibilities

• Referral & appointment coordination - manage Barnet and NHS home‑visit referrals, bookings, DNAs, reassessments, and online appointments across multiple regions
• Inbox & correspondence management - monitor email and WhatsApp channels; prepare letters, messages, GP correspondence, and reports
• Reception & payments - welcome walk‑in patients, provide reception cover, process payments and direct debits
• Dispatch & returns - manage deliveries, postage, accessory dispatch, returns, refunds, and manufacturer shipments
• Stock & supplies - oversee stock levels, place orders, and manage spend within agreed limits
• Office & facilities - maintain an organised office, monitor equipment, coordinate repairs, and act as the main contact for facilities and IT support
• General admin - handle documentation, filing, and back‑office processes; support Devonshire clinic when required

Essential Qualifications & Skills

• Confident using diary management systems, booking tools, and online ordering platforms
• Experience in administrative, reception, or office coordination roles
• Strong written and verbal communication skills
• Calm, professional, and patient‑focused
• Accurate with diary entries, documentation, payments, and stock records
• Able to manage multiple tasks in a busy environment
• Experience working in a healthcare or clinic environment is helpful

Desired Qualifications & Skills

• Experience supporting operational processes across multiple locations
• Interest in improving administrative processes and patient experience
• Ability to work independently within a structured environment

Benefits

• BUPA private healthcare to support your wellbeing
• Opportunities for professional development and career progression
• Supportive, collaborative, and patient-focused working environment

Join The Hearing People as a Clinic Manager and help keep our Barnet services running smoothly, ensuring patients receive warm, organised, and reliable support throughout their journey!