Client Relations & Project Coordination Manager- Interiors

Client Relations & Project Coordination Manager– Interior Design

Company: Cane & Clay

Location: Gurgaon

Industry: Interior Design & Architecture

Experience: 4–7 Years

Salary: ₹6–9 LPA

Working Days: 6 Days

Job Type: Full-time

About the Role

Cane & Clay is looking for a Senior Client Relationship Manager who can manage client communication, project coordination and regular follow-ups between clients, designers, vendors and the management team.

This is not a CRM software/technical role.

We are specifically looking for candidates who have worked in or closely with the Interior Design, Architecture, Turnkey/Fit-out, Premium Furniture/Home Décor, Modular Kitchen/Wardrobe, Luxury Real Estate or Premium Building Materials industry.

What You’ll Do

* Manage client relationships from project discussions through execution and handover.

* Be the main point of coordination between clients, designers, project teams, vendors and management.

* Take regular project updates and ensure pending work is followed up on.

* Coordinate client meetings, design discussions, approvals, site visits and project requirements.

* Keep clients updated about project progress and timelines.

* Handle client concerns and coordinate with the team for solutions.

* Maintain client and project records and provide regular updates to management.

* Visit project sites and attend meetings whenever required.

* Support management with project and operational work beyond client servicing when required.

* Be comfortable with domestic and international travel based on project requirements.

Who Should Apply

You would be a strong fit if you:

* Have 4+ years of client-facing experience in interiors or a closely related industry.

* Understand how interior/design projects work and are comfortable discussing projects with designers, vendors and clients.

* Have strong communication, coordination and follow-up skills.

* Have experience handling premium/high-value clients.

* Can manage multiple clients and projects at the same time.

* Are comfortable visiting sites and coordinating work on-ground.

* Are proactive, organized and take ownership of getting things completed.

* Are flexible about responsibilities and comfortable supporting different areas of the business when required.

Understanding of CAD will be a cherry on top

Preferred Industry Background

Candidates from the following backgrounds will be preferred:

Interior Design & Turnkey Interiors • Architecture • Fit-out Companies • Premium Furniture & Home Décor • Modular Kitchens & Wardrobes • Luxury/Premium Real Estate • Sanitaryware, Lighting, Flooring, Tiles & Other Premium Interior/Building Material Brands

Please note: Candidates whose experience is primarily in CRM software, CRM implementation, Salesforce, HubSpot, Zoho CRM, data management or CRM technical operations are not suitable for this position.

What We’re Looking For

More than a traditional CRM executive, we are looking for someone who can own the client relationship, understand what is happening in the project, continuously follow up with different teams and make sure things move forward.

The role will also involve responsibilities outside regular client servicing, so the candidate should be flexible, hands-on and comfortable working in a growing interior design company.