CCaaS Product Manager Role at Resmed

Innovate customer service at Resmed as a Senior Product Manager for CCaaS. Utilize your expertise in NICE inContact to lead contact center transformations and optimize product strategies. This senior-level position centers on developing and maintaining the CCaaS product roadmap while aligning with global service strategies.

Collaborate with stakeholders, drive product strategy discussions, and influence technical decisions that enhance customer experiences. Your experience in CCaaS technologies is essential for this impactful role. Key Responsibilities: • Maintain the Global Revenue CCaaS Product Roadmap • Ensure alignment of CRM with strategies • Implement hands-on knowledge of NICE inContact • Present product strategies to executive teams • Lead workshops to define automation opportunities Requirements: • 8+ years in CCaaS technology or product management • Experience in customer service with NICE inContact • Proven independence in senior roles • Strong technical partnership skills • Excellent communication and presentation abilities Leverage your CCaaS expertise to drive customer-centric innovations at Resmed. #J-18808-Ljbffr