Case Manager

SUMMARY: Identifies client's needs by assessing client situation and availability of resources EDUCATION REQUIREMENTS: High school diploma or equivalent with counseling experience and/or college course work in psychology or related field SPECIAL SKILLS: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service POSITION DUTIES: Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation. Educates client by explaining program requirements, options, interpretations, and determinations. Monitors service delivery by follow-up interviews with client and/or provider source.

Provides emergency/crisis intervention services by referring client to other appropriate programs. Maintains client records by documenting client's situation and client's own actions; accurately completes required paperwork procedures. Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.

Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients. Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation. CORE COMPETENCIES Demonstrates Dependability: Arrives to work on time according to Lightshare Behavioral Wellness and will protect persons served privacy at all times by following Lightshare Behavioral Wellness & Recovery, State, and Federal mandated privacy procedures and regulations.

Adheres to Lightshare Behavioral Wellness & Recovery Code of Ethics at all times. Complies with all agency policies and procedures, laws, and regulations under which Lightshare operates. https://info.flclearinghouse.com/ Lightshare Behavioral Wellness & Recovery, Inc. is an equal opportunity employer. We are dedicated to ensuring a safe and secure environment for our staff and clients.

To assist in achieving that goal, we conduct background investigations for all prospective employees. FSOS also conducts pre-employment drug screening (to include medical marijuana) as a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law.