Care Access Team Manager Edmonton

Lead CBI Home Health's Care Access Team in Edmonton, Alberta, as the Acting Manager. Focus on optimizing performance, mentoring, and providing exceptional client-centered service.In this pivotal Acting Manager role, you'll oversee a dedicated team of Supervisors and Care Access Representatives. Your leadership will create a high-performing environment that prioritizes employee engagement, minimizes attrition, and fosters growth.

Key responsibilities include managing team performance, scheduling care providers, and ensuring service quality across client interactions.Key Responsibilities: • Lead and mentor Care Access Team members effectively • Develop strategies for continuous improvement and collaboration • Champion team engagement and retention initiatives • Monitor performance metrics and link outcomes to goals • Resolve complex client and team issues proactivelyRequirements: • Understanding of client-centered service models and performance metrics • 5+ years in healthcare or client service environments • Proven leadership in managing service teams • Strong problem-solving and decision-making skills • Proficiency in workforce management systemsDrive operational excellence and elevate service quality with your leadership at CBI Home Health. #J-18808-Ljbffr