Business Intelligence Assistant Manager
Teleperformance
Job Description
Business Intelligence (BI) Data Analysis work includes: •Analyzing business intelligence data to inform business and product decisions •Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses •Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends •Partners with other areas of the business (e.g., Marketing, Logistics, Customer Service, etc.) to model the outcome of implementing potential business strategies Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others.
Can supervise and coordinate lower-level specialists being single point of contact in complex matters. Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.