Business Analyst - CSM (f/m/x)

technologies-expected :

• ServiceNow

• We are seeking an experienced Business Analyst specializing in ServiceNow CSM to support a Customer Service Management project for our client, an international healthcare company.

• Gather, analyze, and document business requirements for ServiceNow CSM initiatives
• Translate business needs into clear user stories and functional specifications
• Support backlog refinement, prioritization, and requirements management activities
• Facilitate workshops and discussions with business and technical stakeholders
• Collaborate closely with Product Owners, Solution Architects, and Developers throughout the delivery lifecycle
• Analyze and model business processes to support solution design
• Prepare and maintain functional documentation
• Support testing, deployment, and user adoption activities

• Minimum 4 years of experience as a Business Analyst or in a similar role
• Strong knowledge of ServiceNow, particularly Customer Service Management
• Solid understanding of Agile delivery methodologies
• Strong requirements gathering and analysis skills
• Ability to create user stories and manage product backlogs
• Knowledge of business process modelling and functional design
• Experience facilitating stakeholder workshops and requirement sessions
• Excellent communication skills and the ability to manage stakeholder relations
• Ability to collaborate effectively with both business and technical teams
• Professional proficiency in English and the ability to work in an international environment

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People