Business Analyst

Job description forStaffBusinessAnalyst, Blackbaud Luminate Business Analysts (BAs) play a crucial role inhelping clientsleverageour platforms to raise money and stay connected with their constituents. This position is for theLuminate Online servicesteam at Blackbaud, which servesa wide range ofnon-profits/NGOs. This position will be staffed by BB India and will provide support to US-based services staff.

Responsibilities Learn theLuminate Onlineplatform and become expert in its features and functionality PerformLuminate Onlinesystem configurationsfor clients, during implementations or ongoing as part of normalfundraising activities Execute scheduled tasksfor clients,e.g.sending email campaigns, preparing reports, updating content for web pages or emails Conduct quality control testsfor both standard and customfunctionality Assistsenior Business Analysts as part ofservices engagements Write documentationfor internal and client consumption Qualifications Knowledge and understanding ofonline fundraising, ideally in the space of NGO/non-profit organizations At least1yearof full-time professional experience Excellent writtenEnglish Comfortable to work in EST hours ​ Technicalaptitude for learning software applications BasicunderstandingHTML, CSS,Javascript– but no need to be a developer. Must be self-motivated and able to learn and work independently Ability to multitask on concurrent projects, and deliver work on timeon deadlinesagreed to with clients Expected shift: US hours (ET) Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.