Branch Manager

A leading Removals company in Leeds is seeking an experienced Branch Manager to oversee daily removals operations, drive commercial growth, and lead high-performing removals team. This is an excellent opportunity for a results-driven professional with proven experience in the removals & relocation industry, particularly within household goods (HHG) services. The successful candidate will play a key role in delivering exceptional removals services while ensuring operational efficiency, customer satisfaction, and branch profitability.

Key Responsibilities: Oversee the day-to-day operations of the Leeds moving & removals branch Manage operational teams including drivers, removals operatives, co-ordinators, estimators, and warehouse staff Ensure all household goods (HHG) moving & removals projects are completed efficiently and on schedule Drive branch profitability through effective budgeting, cost control, and operational planning Develop and maintain strong relationships with private removals customers and key accounts Monitor KPIs, service standards, and operational performance across all moving & removals activities Ensure compliance with health and safety regulations, transport legislation, and moving & removals industry best practice Coordinate fleet utilisation, scheduling, and resource allocation to maximise operational efficiency Support business development initiatives and identify opportunities for revenue growth within the Leeds removals market Handle escalated customer service issues and ensure high levels of customer satisfaction Recruit, train, mentor, and performance manage branch employees within removals operations Collaborate with senior leadership on operational strategy, process improvements, and service delivery enhancements Key Skills & Experience: Previous management experience within the moving, removals and relocation sector. Strong knowledge of household goods (HHG) removals operations Proven leadership experience managing multi-functional operational teams Excellent organisational, customer service, and problem-solving skills Strong commercial awareness with experience managing budgets and operational performance Knowledge of UK transport compliance, health and safety, and fleet operations preferred