AWS Connect Developer

About us: Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. About the Job: Overview We are looking for an AWS Connect Developer with hands‑on experience building and integrating cloud-based contact center solutions. Key Responsibilities Develop and customize Amazon Connect contact flows, IVR/IVA logic, queues, and routing.

Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, Lex , and external applications. Build serverless components (Node.js/Python) to support contact center workflows. Implement CRM/CTI integrations and event-driven workflows.

Monitor and optimize Connect performance, reporting, and analytics. Support deployments using CloudFormation/Terraform and CI/CD. Required Skills Hands-on Amazon Connect development.

Strong knowledge of contact center operations and IVR design. Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch. Proficiency in REST APIs, JSON , and serverless development.

Experience integrating Connect with CRM platforms (Salesforce, ServiceNow, etc.). Nice to Have AWS certification (Developer or Solutions Architect). Experience with Lex bots and AI-driven IVR.

Exposure to analytics and workforce optimization tools.