Assistant Store Manager ECI Plaza Catalunya

Mission: assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.

Main activities:

Develop the store sales turnover:

• ImplemenIsolée´s sales policy within the store
• Setting of sales objectives and periodic analysis of the results achieved
• Implementation of the selling ceremony in accordance with the Brand guidelines
• Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
• Set up CRM actions in order to develop the customer database
• Coordinate Trade marketing events
• Analyze sales reports and customer feedback
• Propose action plans in order to exceed the set objectives and increase sales turnover
• Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management :

• Participate in the organization of the activity of the store: planning, determine collective and individual actions
• Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
• Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
• Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions

Ensure brand image:

• Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
• Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
• . Ensure compliance with operating rules and procedures within the store

Profile :

Experience

• 3/4 years store experience
• 2 years minimum team management experience

Specific skills

• Management
• Luxury sales and hospitality techniques

Aptitudes

• Result orientation (mastery of different KPIs)
• Client oriented
• Organization, responsiveness and adaptability
• Written and oral communication
• Knowledge / sensibility of the world of luxury and fashion, and in particular of niche cosmetics.
• Fluent Spanish and English