Assistant Manager - Voice Process

We have an exciting opportunity with Policybazaar for the role of Assistant Manager – Voice Process (Sales).

Job Details:

• Role: Assistant Manager – Voice Process (Sales)
• Company: Policybazaar
• Location: Gurugram / Bengaluru / Hyderabad
• Experience: 7+ Years
• Notice Period: Up to 30 Days
• Working Days: 6 Days (Work from Office)

Role Responsibilities:

• Lead and manage an Inside Sales/Voice Process team.
• Drive sales performance and ensure achievement of business targets.
• Monitor team productivity, conversions, and revenue.
• Manage team attrition and shrinkage effectively.
• Conduct regular coaching, feedback, and performance review sessions.
• Ensure adherence to sales processes and quality standards.
• Prepare and analyze MIS reports and other performance metrics.

Required Skills:

• Minimum 7 years of experience in Voice Process/Sales.
• Hands-on experience in Inside Sales and B2C Sales.
• Strong team handling experience.
• Experience in managing attrition and shrinkage.
• Good understanding of sales KPIs, productivity, and performance management.
• Excellent communication and leadership skills.
• Graduation is mandatory.

Raksha Shukla

[email protected]

8962509811