Assistant Manager Patient Care Services - Emergency Department

Assists Manager of Patient Care Services with 24-hour accountability for the management of multiple patient care units/functions. In this capacity, will accomplish the mission and vision of McLaren Greater Lansing through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction. Essential Functions and Responsibilities: Assists with ensuring a process is in place for the establishment of standards of performance, quality improvement and care delivery model for their areas of responsibility.

Monitors the process to ensure it is working. Assists coordinator/contact nurse/staff with problems related to the functioning of the department, both interdepartmental and intradepartmental. Involves staff in this process.

Ensures process moves to desirable outcome. Delegates to coordinator/contact nurse/staff as appropriate. Assists manager in all aspects of personnel management of department employees.

Demonstrates collaborative interpersonal and communication skills. Facilitates high performance from staff. Assists with determining and coordinating departmental needs and operations regarding schedules and staffing patterns.

Assists manager in establishing and meeting productivity benchmarks. Instrumental in developing, interpreting, administering and communicating department policies, procedures, protocols and regulations. Assists with analyzing, planning, forecasting and reporting department activities.

Assist with developing, coordinating, implementing and justifying the department's budget. Displays knowledge and action plan to ensure cost effectiveness. Maintains and enhances communication channels.

Implements, promotes and reinforces employee performance relating to patient satisfaction. Participates as requested on service line committees. Communicates with and mentors staff representatives on committees.

Supports and facilitates staff involvement in meeting attendance. Promotes staff development within and outside the department. Collaborates with physicians and other health care team members.

Assists manager to ensure that all evaluation, competencies are current. Reviews content of evaluations if not completed by manager. Maintains compliance with all required accreditation standards.

Reviews patient satisfaction feedback on a regular basis and assists manager to develop a plan to address issues and improve overall rating. Ensures that a quality improvement and education plan are in place for units. Demonstrates unit ownership through maintenance, cleanliness and lack of clutter of unit.

Investigates and identifies department capital needs, and reports to manager for follow through. Remains current in new advancements and changes in patient treatments and technologies. Facilitates and promotes opportunities for the professional development of staff.

Identifies and works towards own professional growth. Works with manager to identify basic competencies for the patient population of their unit, ensuring the standard of care is met. Cooperates as a member of the management team.

Advocates system goals, programs and image. Cooperates with other education and service agencies in meeting the health care needs of the community. Performs other related duties as assigned.

LI-KH1 Required: Graduate of an accredited school of nursing. Three years of professional nursing experience providing broad clinical exposure. Current State of Michigan Registered Nurse license.

BLS certification as Healthcare Provider or equivalent through the Military Training Network (MTN). Preferred: Bachelor Degree in Nursing. ACLS certification.

Supervisory experience.