Assistant II - Lab Support

Role Description

Client Job Title: Lab Technician, Remote Debug Support 24×5

UST Job Title: Assistant II - Lab Support

Who We Are

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process.

Visit us at .

The Opportunity

UST is looking for a Lab Technician, Remote Debug Support 24×5 to provide 24×5 remote monitoring and operational support for Client validation environments across multiple geographies. The role involves monitoring platform health, executing remote recovery procedures, resolving operational issues, and ensuring continuous availability and readiness of validation systems.

Key Roles & Responsibilities

• Provide 24×5 remote monitoring and operational support for Client validation environments across multiple geographies.
• Monitor platform and system health using approved monitoring tools and dashboards.
• Execute remote recovery procedures using SSH, Raritan KVM, GTA Toolkit, and other approved remote management tools.
• Respond to user support requests and troubleshoot hardware and software issues remotely.
• Restore failed systems to an operational state and verify machine readiness before returning them to service.
• Update support tickets with troubleshooting details, recovery actions, and resolution status.
• Document recovery procedures, operational activities, and technical findings.
• Perform shift handovers by communicating system status, pending issues, and ongoing activities to the next support team.
• Escalate issues requiring onsite intervention to the appropriate engineering or lab support teams.
• Ensure service continuity by adhering to operational procedures, SLAs, and support processes.

Required Skills

• Remote Operations and Infrastructure Support
• Windows and Linux Administration
• SSH and Remote System Administration
• Raritan KVM and Remote Management Tools
• System Monitoring and Health Verification
• Hardware and Software Troubleshooting
• Machine Recovery and Incident Management
• Ticketing Systems and Technical Documentation
• Shift Operations and Operational Support
• Root Cause Analysis and Issue Escalation

Desired Skills

• Experience supporting remote validation labs or data center environments.
• Familiarity with GTA Toolkit and enterprise monitoring solutions.
• Knowledge of server hardware, firmware, BIOS, and remote recovery processes.
• Understanding of ITIL-based incident and service management practices.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work in a 24×5 shift environment supporting global operations.

Qualification

Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related field.

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.
• Comply with all Company policies and procedures

Skills

Incident Management, Ticketing Systems, Production Support

#J-18808-Ljbffr