Assistance Coordinator (CSAT)

Position : Assistance Coordinator (CSAT)

Location : Mumbai

Experience: 0.6-2 years

Responsibilities & Desired Candidate Profile:

• Deliver outstanding customer service and ensure a seamless customer experience.

• Handle customer inquiries, concerns, and requests in a professional and timely manner.

• Collaborate with cross-functional teams to resolve customer issues and implement effective

solutions.

• Proactively engage with customers to gather feedback and identify areas for service

improvement.

• Monitor customer satisfaction levels and maintain accurate records of customer interactions.

• Generate and share regular reports on customer satisfaction metrics and key performance

indicators (KPIs).

• Identify opportunities for process improvements to enhance customer satisfaction and retention.

• Build and maintain strong customer relationships through consistent and effective

communication.

Desired Candidate Profile:

• Minimum 1 year of experience in a customer-facing role such as Customer Service, Customer

Support, or Customer Experience.

• Freshers with excellent communication skills are encouraged to apply.

• Strong verbal and written communication skills.

• Excellent interpersonal and relationship-management abilities.

• Strong problem-solving skills with attention to detail.

• Ability to work independently and collaboratively within a team environment.

• Customer-centric mindset with a positive and professional attitude.