Analytics QA Analyst -Digital Platforms and Operations

What Youll Be Doing (position summary):

Reporting to the Chapter Lead, Digital Platforms & Operations, the Analytics QA Analyst Digital Platforms & Operations, is a seasoned expert responsible for overseeing the day-to-day analytics QA project activities of complex projects of a tactical nature, ensuring data quality control procedures and policies are adhered as per technologys project performance standards. The role works with minimal direction, applying deep knowledge in their field of expertise to manage the execution of analytics QA tasks, best practices and processes including functional testing, release testing, automation testing and support activities. The Analytics QA Analyst Digital Platforms & Operations uses significant review tactics in testing requirements, determining testing objectives and leads documentation efforts to organize test results and defects, while establishing and maintaining senior management, and Squad/Product Owner relationships.

In addition, the role provides status updates and progress reports to Squad/Product Owners to manage expectations related to scope and timeline constraints.

How Youll Succeed (responsibilities):

• Project Requirements- Work closely with Squad/Product Owners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. Must have through understanding of Adobe Analytics, AEP rule testing, AJO in requirements build, implementation, and testing.
• Project and Program financials The role will collect and consolidate team financials monthly in the form of estimates, actual charges, and burndowns across digital and partner projects
• Stakeholder Communication -Superior interpersonal and communication skills sufficient to convey or present factual and conceptual information on issues which require detailed explanation and interpretation.
• Test Case Creation - Build client-focused solutions that meet business requirements. Prepare and validate test case documents around areas such as scope clarification, solution requirements, and quality assurance.
• Test Case Execution Perform web and mobile application (i.e. Android & iOS) test case execution to identify gaps, errors, and other potential issues manually through functional testing as well as through automation with specific team tools. Document and explain test results in a productive manner to move issues along to be corrected.
• Defect Management Actively manage a backlog of defects by prioritizing the key items to be corrected quickly, working with stakeholders to make corrections, documenting and communicating the process, and successfully closing all defects.Leverage HP ALM and JIRA to organize defects.
• Automation Test Scans Leverage ObservePoint to create and monitor journeys in online banking and mobile banking to validate analytics requirements in production. Leverage ObservePoint report results to endure accuracy and compliance of client data in digital platforms.
• Production Support - Conduct investigation and provide resolution (with help of developers when needed) for issues brought up by business
• Collaboration Help internal partners make informed decisions about the development of programs, products, and services. Coach and mentor, your teams as you work toward a common goal. Negotiate deliverables and milestones whenever necessary.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborates with business units, infrastructure and operations teams, and application owners,
• Architecture and engineering teams, information security and compliance stakeholders to ensure accurate and timely delivery. Project and delivery teams

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

1. As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS;

1. As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

Must Have Skills:

• You can demonstrate 3 to 5 years of experience in both web and mobile application (i.e. Android & iOS)quality assurance, ideally within the financial services with analytics tools. You have managed cross-portfolio projects in a matrix environment. You have experience with waterfall and agile methodologies and knowledge of the Software Delivery Life Cycle (SDLC).
• QA tools -Hands-on experience in HP ALM uploading functional test case results, Griffon or equivalent for mobile application testing, and experience in QA automation testing tools such as ObservePoint.
• Web Traffic Asset to have experience in an understanding of behavioral analytics reporting tools such as Adobe Analytics and Google Analytics. Automation tools such as ObservePoint or similar will help you stand out.
• Analytics Tagging Understanding of digital tag management tools such as Adobe Launch (Adobe Analytics, Customer Journey Analytics, Adobe Experience Platform, Adobe Journey Optimizer) as well and JavaScript fundamentals will be beneficial to success in this role.
• You understand the importance of clear communication.You will collaborate a lot with your Squad, your Chapter Lead, and other business partners, which means your communication has to be clear, proactive, and concise. This is critical to the success of teamwork and delivery.
• You understand that success is in the details.You notice things that others don't. Data quality is extremely important and you understand that you are the last line of defense to ensure data accuracy. Your critical thinking skills help to inform your decision making.
• Project Oriented- Project delivery experience working with others in a team environment to delivery Agile projects.
• Agile Delivery - Excellent knowledge of agile project delivery tools such as JIRA, Confluence, and SharePoint.
• Values matter to you.You bring your real self to work and you live our values - trust, teamwork, and accountability.

Good to Have:

• You can demonstrate 5+ years of experience in both web and mobile application (i.e. Android & iOS)quality assurance, ideally within the financial services with analytics tools. You have managed cross-portfolio projects in a matrix environment. You have experience with waterfall and agile methodologies and knowledge of the Software Delivery Life Cycle (SDLC).
• You can demonstrate 5+ years of experience in Analytics Tagging Deep understanding and experience of digital tag management tools such as Adobe Launch (Adobe Analytics, Customer Journey Analytics, Adobe Experience Platform, Adobe Journey Optimizer) as well and JavaScript fundamentals.

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the Centre of everything we do. CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity. At CIBC India, your goals are a priority.

We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development