Analyst IT

Mattel India is seeking a motivated Junior Monitoring Engineer to support the configuration, maintenance, and daily operations of key enterprise monitoring tools (SCOM, Nagios, SolarWinds, AlertSite) in a SOX-regulated infrastructure environment. You will assist senior engineers and leads in providing proactive visibility into servers, networks, applications, cloud resources, and critical business systems (e.g., financial, supply chain, e-commerce). This role ensures early detection of issues, compliance with SOX ITGCs (e.g., audit logging, performance monitoring, anomaly detection), and high availability to support iconic toy brands worldwide.

Key Responsibilities Assist in the day-to-day configuration, tuning, and maintenance of monitoring platforms: Microsoft SCOM (System Center Operations Manager): Management packs, agents, alerts, dashboards, and reporting. Nagios (or Nagios-based tools like Icinga): Plugins, host/service checks, NRPE, notifications. SolarWinds (Orion platform): NPM, SAM, NCM modules for network/server/app monitoring, alerts, and polling.

AlertSite (SmartBear): Synthetic monitoring, transaction checks, API/web monitoring, global nodes, and alert integrations. Monitor infrastructure health, performance metrics, availability, and alerts across on-prem data centers, hybrid/cloud environments (AWS/Azure), and SOX-critical systems. Respond to alerts/incidents during 24x7 shifts/on-call: Perform initial triage, acknowledge/escalate, execute basic remediation (e.g., restarts, threshold adjustments), and document in ticketing systems (ServiceNow/Jira).

Support SOX compliance: Configure monitors for audit-relevant events (e.g., unauthorized changes, access anomalies, SLA breaches), generate compliance reports/evidence, and assist in control testing/remediation. Perform routine tasks: Agent deployments, threshold tuning, false-positive reduction, dashboard/report creation, and monitor health checks. Collaborate with senior engineers, infrastructure, security, and application teams to implement new monitors, integrate tools (e.g., with PagerDuty, Splunk, ServiceNow), and improve alerting accuracy.

Document configurations, procedures, runbooks, and SOX-related artifacts; participate in knowledge sharing and team handovers. Contribute to proactive monitoring improvements, capacity planning insights, and post-incident reviews to enhance system reliability. Support disaster recovery drills and ensure monitoring continuity during changes/upgrades.

Required Skills & Experience 2–5 years of hands-on experience in IT monitoring/operations, with exposure to at least 2–3 of the following tools: SCOM, Nagios/Icinga, SolarWinds Orion, AlertSite (or similar synthetic monitoring tools like Dynatrace Synthetics/New Relic). Basic to intermediate knowledge of: Windows/Linux server monitoring, network devices, applications, and cloud resources. Alert configuration, thresholding, notifications, and integration with incident tools.

Performance metrics (CPU, memory, disk, response times) and troubleshooting basics. Understanding of SOX compliance in IT environments: Monitoring for ITGCs, logging/auditing, change detection, and regulatory reporting basics (preferred but trainable). Experience in 24x7 production support environments, including shift work/on-call, incident response, and high-availability monitoring.

Familiarity with ITIL processes, ServiceNow/Jira for ticketing, and basic scripting (PowerShell/Bash/Python for simple automation/tasks). Good analytical skills, attention to detail, and ability to work collaboratively in a global team. Preferred Qualifications Exposure to SOX/regulated environments (consumer goods, retail, or entertainment).

Certifications: Microsoft SCOM-related, SolarWinds Certified Professional, Nagios/Icinga basics, ITIL Foundation, or equivalent. Knowledge of synthetic/user-experience monitoring (e.g., AlertSite transactions) or additional tools (Splunk, Dynatrace, Azure Monitor). Background in supporting e-commerce, supply chain, or digital platforms.

Education Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent. Relevant certifications are a plus.