Analyst - Credit Abuse

Summary Analyst / Sr. Analyst in the Credit Abuse Operations process for a premier US-based Telecom client, renowned as an industry leader and one of the most esteemed companies in the telecommunications sector. You will be responsible for manually reviewing credit abuse / fraud suspect cases, leveraging external research and expertise of lending, credit, fraud and credit abuse policies. You will also play a critical role in identifying and investigating potential instances of fraud, assessing risk, and implementing strategies to mitigate fraudulent activities. Key Responsibilities Investigate cases end-to-end — from identity verification to final decisioning, identifying suspicious activities and potential fraud indicators Analyse large datasets and extract meaningful insights related to lending, credit, and financial transactions using MS Excel and reporting tools Read between the lines of customer profiles, account histories, and risk signals to separate genuine customers from bad actors Collaborate with cross-functional teams including risk management, credit, fraud, compliance, and legal departments to investigate and resolve cases efficiently Stay abreast of industry trends, regulations, and best practices related to fraud detection and prevention in lending and financial services Develop and maintain comprehensive documentation of fraud cases, investigation findings, and resolution actions taken Contribute to the development and implementation of fraud prevention strategies, policies, SOPs, and procedures Work across multiple systems in real time — speed and accuracy both matter in this high throughput environment Required Skills & Experience Minimum of 2 years of experience in a similar role within the financial services industry, with a focus on credit abuse / fraud detection and prevention Experience working in a Credit Abuse / Fraud role servicing a US-based client is strongly preferred Demonstrated expertise in manual credit abuse / fraud review processes and data analysis techniques Strong understanding of lending principles, loan products, credit risk management, and financial transactions Excellent analytical skills with the ability to interpret financial data and identify patterns or anomalies indicative of fraudulent activities Clear, confident communication skills - this is a high-impact, high-visibility role with direct exposure to senior business and client leadership Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment Team player with a collaborative mindset and a commitment to upholding ethical standards and confidentiality Proficiency in MS Office applications such as Excel, Word, PPT etc. with strong emphasis on generating MIS reports and dashboards using advanced Excel features Preferred / Additional Skills Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills, with a high sense of ownership. Ability to work independently and provide innovative solutions. Quick learner with adaptability in a challenging technical environment. Educational Qualifications Master’s degree preferred; not a dealbreaker - experience and skill carry more weight.

A Bachelor’s degree in any field is required.