Analyst

JOB DESCRIPTION Job Title : Sr. Analyst/ Analyst Department : E-Commerce Sub Department : Professional Services Reporting : Manager – E-Commerce Professional Services Role Summary: The candidate shall be responsible for deploying the EDI or API solutions with our key customers across the globe, including requirement analysis, creating business requirement documents, performing end to end UAT, stakeholder communication and providing post-go-live support. He/she shall be responsible for maintaining the product and deployment-specific information in the internal knowledge base.

Core Responsibilities: Providing Functional Support to Customers and worldwide agency / eCommerce network on our solutions (EDI/API): Managing & implementing assigned Professional Service projects with our VIP Customers in coordination with HO Product Owner.The scope of projects includesSchedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms. Analysing and qualifying customer requirements Validating required changes with concernedproduct owners Coordinating development with HO and IT team Performing the functional tests with qualification environments Organizing production roll-out Ensure timely update of ProjectStatus in InternalTools. Perform User Acceptance Test (UAT) for newly deployedprojects or enhancement or bug fixes delivered.

Assist HO on reporting & invoicing requirement for API solutions. Internal Knowledge Base Management – Documenting CustomerDeployment details Key Performance Indicators: Demonstrate expertise in handling eCommerce Professional Services to the group’s Customers. Maintain up to date trackerof projects statusin internal tool.

Document all new flow deployed, and changes made on existingflow Pro-active Support to the customerson Booking & SI productsas per the defined SLA Continuous Improvement - Target is to Introduce 1 innovative ideas/process improvement per semester (2 per year) Qualifications and Skill Sets: Business Analysis and Defining Solution Quickly understands the business requirements & existing businessprocesses and suggest optimal solutions. Analyse the business requirements and propose evolutions or changesrequired in existing application. Educational Background & Technical Knowledge Preferred Graduate / Engineering graduate in Computer Science Basic understanding of programming and development methodologies Experience in workingwith EDI/API solutions dedicated to Shipping/Logistics preferred Basic knowledge on SQL databases Should have good knowledge in MS Excel & PowerPoint Candidate having experience in shipping Industryis preferred Communication Understanding the needsof the internal or externalcustomers when initiating actions or making decisions.

Communicates effectively to HO & RO eCommerce/ IT Liaison effectively between all the internal/external stakeholders