Airline Customer Service Agent

Role : Executive Escalation Help Desk Skill : Customer Service Voice Total Experience : 1 year to 5 years Job Location : Client Office - Gurgaon Shift : 5 days working (Monday to Sunday) with weekend working as well on rotation basis

Education: • Minimum 15 years of regular, full-time education (10 + 2 + 3) • Non-technical graduation • Must have completed 15 years of regular education

Must Have Skills: • Good written Comm Skills, with good ability to comprehend emails effectively to understand customer issues

Good To Have Skills: • Prior airline experience would be a crucial and highly preferred requirement (worked on Airline tools, like Amedus etc)

Key Responsibilities: • 100% Work from Office at client location in Gurugram office. • 5 days working (Monday to Sunday) with weekend working as well on rotation basis. • Prior airline experience would be a crucial and highly preferred requirement. • Experience of having worked in Customer Service Environment. No freshers only experienced candidates. • Good written Comm Skills, with good ability to comprehend emails effectively to understand customer issues. • Understand the complainants perspective and nature of complaint to work across teams to get the same resolved in timely manner. • Would require to work on multiple applications and work with different Client's Departments to work/facilitate all customer issue resolutions. • Good Verbal skills to call customers if required to gather additional information and resolve customer issues. • No transport facilities and candidate will have to travel on their own. There will be no additional cost reimbursements for any transport costs. • Positions will directly report to Client Supervisor with parallel reporting to TCS Supervisor as well.