Administration Manager

MTC Gas is a leading gas fitting and gas civil services company based in Brisbane's northern suburbs. With more than 100 employees and subcontractors, we provide essential services to major gas network owners and suppliers across South East Queensland.

We are seeking an experienced and motivated Administration Manager to lead our Administration Team and help drive operational excellence across the business.

About the role

This is a hands‑on leadership role suited to an experienced administration professional who enjoys leading people, improving processes and ensuring the smooth day‑to‑day operation of a busy office.

Reporting directly to the Business Operations Manager, you will be responsible for leading our administration team, overseeing customer service functions and ensuring the efficient delivery of administrative support across the business. You will play a key role in mentoring staff, managing workloads and identifying opportunities to improve systems and processes.

This role requires someone who can confidently balance people leadership with operational responsibilities in a fast‑paced environment.

Your responsibilities will include:

Leading, mentoring and supporting the Administration Team

Managing the day-to-day operations of the administration function

Overseeing customer service standards and ensuring a high level of client satisfaction

Monitoring team workloads and allocating resources to meet business demands

Coaching and developing team members through regular feedback and performance management

Identifying opportunities to improve processes and increase operational efficiency

Working closely with operational leaders to support business objectives

Managing escalated customer enquiries and resolving issues professionally

Ensuring administration systems and records are accurate and maintained

What we're looking for

We are looking for someone who is:

An experienced leader with a proven ability to manage and develop high-performing teams

Highly organised with exceptional time management skills

A confident decision-maker who can prioritise competing demands

An excellent communicator with strong interpersonal skills

Customer-focused with the ability to build positive relationships both internally and externally

Proactive, solutions-focused and able to adapt in a fast‑paced environment

Comfortable managing change and driving continuous improvement

Previous leadership experience within administration, customer service or office management is essential. Experience within the trades, construction, utilities or service industries will be highly regarded but is not essential.

What's on offer

• Leadership opportunity within a growing and successful business
• Supportive and collaborative management team
• Opportunity to influence business processes and drive improvements
• Stable, long‑term career opportunity within an essential services industry

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Which of the following statements best describes your right to work in Australia?

What can I earn as an Administration Manager

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