Admin Support Officer

Join RAC WA’s roadside services team in a permanent part-time (30 hours a week) role where your customer service skills and attention to detail will make a real impact. We’re looking for a reliable and friendly Admin Support Officer to provide high-quality customer service and administrative support to assist with customer and account enquiries. This is a great opportunity for someone who enjoys working in a collaborative team and takes pride in delivering accurate and timely work.

What you’ll be doing:

• Providing day-to-day administrative support for the business wise team
• Managing customer enquiries via phone, email and internal systems
• Maintaining accurate records and supporting account administration
• Investigating and resolving customer queries and invoices
• Assisting with account reconciliations and processing documentation
• Promoting RAC products and services to support customer needs

About you:

• Experience in a sales or customer service environment promoting products
• Previous administration or call centre experience (Desirable)
• Strong attention to detail with excellent organisational skills
• Confident communicator with a customer-focused approach
• Ability to manage multiple tasks and meet deadlines
• Team player who enjoys working in a team environment

At RAC, we're committed to Becoming the Driving Force for our members and community. You'll be part of a values-led organisation where you can contribute to meaningful change, support high-performing supplier partnerships, and help deliver exceptional member outcomes.

Supporting Diversity & Inclusion RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders.

That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences.

We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact [email protected]

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