Admin

The Admin is responsible for providing administrative and operational support to ensure the efficient day-to-day running of the transport, delivery, and 3PL operations. This role involves coordinating customer bookings, managing delivery schedules, communicating with customers and drivers, processing documentation, maintaining accurate records, supporting warehouse operations, and assisting management with daily operational requirements.

The Admin plays a critical role in ensuring excellent customer service, operational efficiency, and compliance with company procedures.

Key Responsibilities

• Process customer bookings and delivery requests.
• Answer phone calls and respond to customer emails.
• Communicate with drivers regarding delivery schedules and updates.
• Monitor delivery progress and update customers where required.
• Prepare manifests, reports, and delivery paperwork.
• Support warehouse administration, including inbound and outbound orders.
• Maintain accurate customer, delivery, and inventory records.
• Liaise with customers, suppliers, and transport partners.
• Handle customer enquiries and resolve issues professionally.
• Ensure all documentation is accurate and completed on time.Support management with general administrative and operational tasks.
• Comply with company policies, procedures, and workplace safety requirements.

Skills & Experience

• Previous administration or customer service experience.
• Experience in transport, logistics, or 3PL is preferred.
• Strong communication and organisational skills.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and computer systems.
• Ability to multitask and work in a fast-paced environment.

Personal Attributes

• Reliable and professional.
• Strong problem-solving skills.
• Customer-focused with a positive attitude.
• Ability to work independently and as part of a team.
• Excellent time management and organisational skills.

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