ADMIN MANAGER

Due to continued growth, URBAN X is seeking an exceptional Administration Manager to play a key role within our business. This is a rare opportunity for a highly capable administrator or experienced real estate professional who thrives in a fast-paced, high-performing environment.

Supporting industry-leading agents, you’ll drive operational excellence while working with innovative systems and modern real estate technology.

Is this you?

URBAN X is a bold platform built to empower high-performing agents to go out on their own, on their own terms. At URBAN X, we back extraordinary people, then unlock what they’re truly capable of. We are Australia’s fastest-growing platform for high-performing real estate agents, driven by innovation, growth, and a passion for success.

We Hate AverageABOUT THE OPPORTUNITY

The Admin Manager drives and nurtures strong relationships with partners across their portfolio, delivering seamless end to end administrative expertise to URBAN X Partners, from listing through to settlement. Acting as the primary point of contact for their allocated portfolio, the Admin Manager ensures all campaigns are managed efficiently, accurately, compliantly, and with a high level of service.

KEY RESPONSIBILITIES

• Primary contact for client portfolio, managing the process from listing to settlement.
• Review invoices, resolve escalations, and ensure accuracy for settlements, terminations, and withdrawals.
• Maintain partnerships and Agent Profile Sheets and ensure no post-settlement funds remain.
• Manage admin tasks (e.g. Trello), improve processes, and provide feedback to leadership.
• Liaise with suppliers, support agent onboarding, participate in BETA testing, and review supplier accounts.
• Ensure compliance across agent documentation, payments, and UX processes; guide agents on systems and sales workflows.
• Stay current on real estate and regulatory changes and support team training.
• Deliver high-quality client service, build strong relationships, communicate proactively, run key sales calls, provide weekly updates, and lead sales meetings with a solutions-focused approach.

SKILLS AND EXPERIENCE

If you have experience in real estate, EA roles, and/or project administration or client management, we would love to speak with you!

• Vault CRM (Highly Desired)
• Rex system experience (Highly Desired)
• Exceptionally strong communicator with high-performance drive (Essential)
• Strong contracts admin experience, attention to detail and administrative ability (Essential)
• Commitment to excellence - Uphold our values and deliver high-quality service (Essential)
• Confident Microsoft office suite skills (Essential)

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