Admin Assistant / Receptionist

Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes Advise clinics of patients who are late arriving for their appointments Book follow-up appointments File documents according to Information Governance policy Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces To cover clinics between hours of 8:30am - 8:00pm on rotational basis following working time directive (WTD) Support the Managers and Supervisors in developing a patient focused service.

Customer Care:

• o Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes
• o Analyse patient pathways vs outcomes and elevate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
• o Ensure that all patients attending in person are checked in
• o Ensure patient information is complete and up to date on the Trust ERS
• o Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date
• o Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
• o Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
• o Communicate effectively using all available forms of communication
• o Be a calm, supportive, flexible and adaptable member of the team
• o Deal with all enquiries in a professional and co-operative manner
• o Respond politely but firmly with people behaving antisocially and report and record any abuse including verbal abuse
• o Answer all telephone calls within 3 rings, redirect queries to the appropriate person using available information and initiative and send messages via email where possible
• o Provide non-clinical advice and guidance regarding appointments
• o Process patient data and appointments using the Trust EPR

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