Account Manager

Position Summary At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you are responsible for the overall financial performance and customer satisfaction in the assigned territory. This is accomplished by meeting yearly sales goals, driving growth in market share from competitors and distributor networks, and ensuring all customer experiences are positive, noteworthy, and exceed expectations.

You will act as a primary contact and sales consultant accountable for the customer experience within MDRA, balancing your time selling the company’s established line of products as well as all new product introductions. Using consultative selling skills and a thorough understanding of the industry and market need, you will focus on positioning the company’s capital and consumable products and services to provide solutions, including both customer direct sales and indirect sales through distribution partners. This territory covers Calgary and Interior British Columbia.

What you will do as an Account Manager Develop and implement annual business plans for territory/assigned accounts, including opportunity development, competitive strategies and targets to drive sales growth. Maintain and grow market share of all designated product/services. Obtain highest margin and revenue sales goals by providing solution-based opportunities for the customer.

Actively identify profitable revenue growth opportunities while maintaining account retention in assigned territory. Prepare analysis and develop the overall package for new sales. Negotiate customer agreements while leveraging the complete product/services offering from STERIS, working closely with our sales business unit’s counterparts.

Ensure thorough knowledge of GPO contracts and their application to individual accounts. Maintain constant communication with all internal and external parties during the progression of the sales transaction. Call on a wide spectrum of call points within hospitals, including C‑suite (CEO, CFO, CMO), MDRA, OR and Endoscopy leadership, risk management, materials management, biomedical, infection prevention practitioners and nursing staff.

Develop and maintain consultative sales relationships with all key‑buying influences in each account and continually strengthen those relationships through frequent communication and ongoing self‑education of industry changes. Maintain complete knowledge of each account’s history, contacts, and current and long‑term purchase plans for designated products. Develop relationships with customers in MM, Biomed, MDRA, infection prevention, operating room, endoscopy, risk management, architects, equipment planners, physicians and the CEOs, COOs, CNOs and CFOs.

Participate in local chapters such as CAMDR, IPAC, CSGNA or other relevant organizations, including regional level buying groups. Participate as an active member of customer professional organizations in meetings and conferences as an educator and/or exhibitor. Develop and maintain a close association with key distributors in the region and work closely with distributor area representatives to provide education and support on STERIS products.

Possess a strong working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and know how to properly position them as viable customer solutions. Provide product demonstrations, presentations, customer pricing and in‑servicing based upon customer’s needs. Balance priorities to manage current customer needs while reserving adequate time to prospect new business opportunities.

Effectively manage and utilize company‑provided sales resources to maximize sales outcomes while providing best solutions to customers. Participate in on‑board training programs for new hires. The Experience, Skills And Abilities Needed Required: Bachelor’s degree 3 years of sales experience with consistently meeting or exceeding sales goals 2 years of successful B2B or medical device sales experience Successful history of selling new products, increasing product utilization, and protecting existing market share position Ability to travel overnight up to 35% Must be able to comply with hospital/customer credentialing requirements Preferred: Degree in Business or Marketing Experience in medical and consumable equipment sales; experience selling to a variety of departments with an emphasis within the MDRA/GI departments Understanding of the hospital buying process, including the role of national accounts, GPO, and distributors What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well‑being, and financial future.

Here is just a brief overview of what we offer: Base Salary + Incentive Compensation Program Company Vehicle Cell Phone Stipend Robust Sales Training Program 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province) RRSP Matching Program STERIS strives to be an Equal Opportunity Employer. #J-18808-Ljbffr