Account Manager

Job Purpose: 

Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities.  

Key Responsibilities and Accountabilities: 

Account Management  

• Responsibility for clients, including profitability, delivery, compliance and retention 
• Negotiation of at least 40% gross profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts 
• Production of contract brief 
• Assist with the mobilisation of contracts 
• Complaints handling 
• Work with operations to meet customer needs 
• Carry out internal audits to ensure contracts are being operated in accordance with client requirements. 
• Conduct LCA reviews/initial report 
• Production of job costing and quotation to clients as required 
• ORT and legionella training 
• Cash flow/debt management (including WIP) 
• Review of the distribution of resources available to ensure service is efficient 

Business Development 

• Providing Quotations to new clients 
• Production of Contract Brief and mobilisation plan for new contracts 
• Timely contract renewal 
• Identification of sales opportunities with existing clients 
• Presentation of new products and services to new and existing clients  
• Training for clients 
• Produce and maintain client database with new and potential clients, including contract renewal information 

Liaison with clients 

• Serve as an interface between the client and the Company 
• Attend contract review meetings 
• Build effective working relationships with clients generating additional workloads wherever possible 
• Dealing with client requests 
• Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs) 
• Ensures that image and standards are maintained at all times 
• Produce PQQ and Tender documents with Bid Team as required and determined by project size.  

Communication 

• Communicates constructively and actively seeks information 
• Keeps Senior Account Manager up to date with current prospects and orders secured. 
• Build good working relationships with both colleagues and clients 
• Deliver high quality sales appointments 
• Production of accurate quotations 
• Production of PQQ and Tender documentation from standard templates 

Safety  

• Ensure the method statements and risk assessments are prepared and complaint where required - determined by project size 
• Wear protective items of clothing and use appropriate safety equipment when on site  
• Ensures own and colleagues' safety at all times 
• Takes responsibility and control of difficult situations 
• Promote and communicate standards/information to colleagues and team members. 
• Monitors and communicates standards/information to other staff within business 
• Identify and escalate any hazards, near misses in line with the Company's reporting procedures 

Site based working 

• Work away from time to time, this requirement shall be defined by the operational needs of the business.

Company Benefits:

• Company vehicle and business phone
• Company events & fun days
• Company pension scheme
• Referral programme
• Sick pay
• 25 days annual leave plus bank holidays
• 24/7 Employee Assistance Programme

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