Account Manager (Performance Marketing)

About PlatterHub.ai PlatterHub.ai is a tech-first creator driven content marketing platform that helps brands build scalable, performance-driven content systems. We operate at the intersection of product, marketing, and creator ecosystems, where speed, experimentation, and data-driven decision-making drive outcomes. We work with growth-stage and established brands who want their marketing to perform, not just exist. Our team is small, sharp, and obsessed with results. Role Overview We're looking for an Account Manager who is equal parts client champion and performance marketing operator. This is a high-ownership role; you'll be the face of PlatterHub for your client portfolio while directly driving campaign outcomes through hands-on Meta Ads execution. This is not a traditional account management or customer success role. You won't just be scheduling check-in calls or sending status updates. You will own strategy, execution, and performance for the accounts you manage, and you'll be measured on results, not activity.

Key Responsibilities: Client Account Management Own end-to-end relationships for a portfolio of brand clients; be their primary point of contact and trusted advisor Lead structured client calls: strategy alignment, campaign reviews, and proactive growth conversations Set clear expectations, deliver on commitments, and manage escalations before they happen Drive client retention, satisfaction, and upsell opportunities through consistent value delivery Performance Marketing Execution Plan, build, launch, and optimize paid campaigns with a strong focus on Meta Ads (Facebook & Instagram) Own key performance metrics: CTR, CPM, CPL, ROAS, and conversion rates across campaigns Continuously test creative formats, audience segments, and ad copy through structured experimentation Translate business objectives into campaign structures that actually deliver results Social Media & Campaign Planning Develop monthly and quarterly performance marketing roadmaps for client accounts Collaborate with the creative team to brief, iterate, and improve ad creatives tied to performance data Identify opportunities for full-funnel optimization from awareness to conversion Stay ahead of platform updates, algorithm changes, and best practices Reporting & Insights Build and deliver weekly and monthly performance reports that go beyond numbers; tell the story behind the data Translate campaign data into clear, client-facing insights and actionable recommendations Maintain internal dashboards and flag performance issues before clients ask about them Cross-functional Collaboration Act as the bridge between client expectations and internal teams (creative, product, marketing) Ensure smooth campaign execution with clear briefs, timelines, and feedback loops Contribute to internal playbooks and process improvements based on what you learn across accounts Must-Have Skills & Traits: Non-Negotiables 5–7 years of hands-on experience running Meta Ads campaigns (not just oversight but actual execution) Proven track record in client or account management. You've owned relationships and been accountable for outcomes Strong grasp of performance marketing fundamentals: funnel strategy, audience targeting, creative testing, and attribution Ability to manage multiple client accounts simultaneously without dropping the ball Excellent written and verbal communication. You can simplify complex data for non-technical clients Traits We Hire For High ownership: you treat client accounts like your own business Bias for action: you solve problems before they become escalations Structured communicator: clear, proactive, and always on top of updates Analytical mindset: you look at data to find opportunities, not just to report numbers Adaptable: comfortable with ambiguity and fast-changing priorities in a startup environment Good to Have (Strong Plus) Experience at a performance marketing, influencer, or UGC-focused agency Familiarity with UGC-led campaign strategy and creator briefs Working knowledge of Google Ads or LinkedIn Ads Understanding of creative strategy; how visuals, hooks, and copy drive performance Exposure to marketing tools: Meta Business Suite, GA4, Looker Studio, or similar What Success Looks Like Smooth handling of client accounts with minimal escalations Measurable improvement in campaign performance metrics Strong client satisfaction and retention Ability to independently run campaigns, reports, and client communication Why Join PlatterHub.ai Direct impact - your work shows up in client results, not internal decks Work at the intersection of creator marketing, performance, and product; a rare combo Fast feedback loops - test, learn, and ship faster than most companies allow Ownership culture - no micro-management, just clear goals and the autonomy to hit them Be part of building a category-defining platform in the creator economy