Account Manager

Job DescriptionJob Overview:In this role, you’ll own key customer accounts, act as a trusted partner across their organisation, and work closely with internal teams to ensure excellent service delivery. You’ll identify growth opportunities, support business reviews, and help turn customer insights into commercial success.What you’ll do:Manage and develop existing branch, regional, or global accountsBuild strong relationships at multiple customer levelsIdentify and grow business opportunitiesCoordinate with sales, operations, and leadership teamsEnsure high levels of customer satisfactionAssist with collections when needed.Manage client profiles and updates on the CRMBuild territory maps showing number of accounts located in each cityFluent in EI systems and demos to provide technical updates to accountsShare weekly schedule with all Departments to help coordinate and participate in joint account visits.Turn major business opportunities and proposals over to Sales and operational issues to Ops.Management of Business ReviewsContinually seek improvement in procedures and services to create more efficient and cost-effective operations.Assume lead responsibility for the efficient delivery of all (branch) services.Ensure that a functioning and agreed upon invoice - payment process is in place.QualificationsWhat you bring:Educated to A-level standard (GCSE Math’s and English required)Preferably 2-3 years’ industry experienceProven work experience in business developmentProficient in MS Office and CRM softwareAbility to communicate up and down management hierarchy with equal effectivenessStrong presentation skills and analytical skillsProven problem solving and interpersonal skillsAdditional InformationExpeditors offers excellent benefits:Health Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the company