Account Manager - Darwin

Overview

As a Client Account Manager in the Darwin team, you will steward a portfolio of domestic and international clients on our leading employee benefits enrolment platform. You’ll align client objectives with cross-functional teams to deliver enhancements and ensure engagement, retention, and profitable growth. The role combines relationship management, product change, and strategic communications across a global client base.

You will contribute to a collaborative, growth-focused culture with opportunities to shape benefits solutions at scale.

• hybrid work
• professional development opportunities
• inclusive culture
• career opportunities
• well-being/rewards to enhance your well-being

• Build trusted relationships across Global/National clients and align on business objectives
• Lead or coordinate system enhancements by liaising with developers, integration engineers and benefit consultants
• Ensure high-quality customer service to retain clients through renewals while maintaining profitability
• Support marketing events and communications, inviting clients to events/webinars and sharing thought leadership
• Grow client revenue through strategic planning and consistent execution
• Mentor junior team members and regional Account Managers

• Proven experience as an Account Manager in SaaS or Tech
• Ability to quickly build trust with clients and internal stakeholders
• Strong organisational and communication skills with project/change management experience
• Resilient, positive, and able to lead by example
• Ambitious, driven, and self-motivated to meet targets/KPIs
• Commercially minded with focus on client perceived value of Darwin

• Empathy
• Approachability
• Strong communication
• SaaS account management
• Project management
• Change management