Account Growth Manager

Job Description

Role Title : Account Growth Manager

Role Type : Full Time

Location : USA 

Experience : 10 - 18 Years

Position Overview:  We are seeking a dynamic and strategic Account Manager to lead and grow relationships within the payer ecosystem—including health insurers, TPAs, and government-sponsored programs. 

You will serve as the primary point of contact, driving client satisfaction, contract performance, and revenue growth.

Key Responsibilities:
- Manage a portfolio of payer accounts, ensuring high levels of client  satisfaction and retention.

- Serve as a trusted advisor to payer clients, understanding their operational, regulatory, and strategic needs.

- Lead contract negotiations, renewals, and performance reviews.

- Collaborate with internal teams (analytics, product) to deliver customized solutions.

- Monitor KPIs, SLAs, and compliance metrics across payer engagements.

- Identify upsell and cross-sell opportunities to expand account value.

- Stay current on payer trends, reimbursement models, and regulatory changes.

Required Skills & Experience:
- A 10+ years of experience in healthcare account management, preferably in payer-facing roles
- Strong understanding of payer operations, claims processing, provider networks, and value-based care models
- Excellent communication, negotiation, and relationship-building skills
- Familiarity with healthcare data standards (ICD-10, CPT, HL7/FHIR)
- Experience with CRM tools (e.g., Salesforce) and reporting platforms
- Candidates should have recent and clearly demonstrable AI/GenAI consulting, account management, or business development experience, with no significant unexplained career gaps.
- Must be willing to work onsite 4–5 days per week