FCM - Senior Account Manager - Boston, USA

Senior Account Manager FCM is a global corporate travel management company with operations in over 97 countries. We specialize in designing and managing national and global travel programs for medium and large businesses. As one of the world’s top five travel management firms, we combine local expertise with global experience to deliver bespoke solutions.

We invite you to become a Senior Account Manager, where you will own and lead high‑value national, regional, and multinational customer relationships. You will act as a strategic partner to complex, high‑touch clients, shaping programmes that deliver efficiency, savings, and outstanding service. You will collaborate with internal commercial and operational teams to influence outcomes at every level, including C‑suite stakeholders.

Key Responsibilities Own and manage strategic customer relationships across national, regional, and multinational programmes Develop and execute customer business plans aligned to contractual timelines and programme objectives Drive customer profitability, retention, and growth through data‑led insights and commercial strategies Lead Quarterly Business Insight Reviews (QBIRs), presenting progress, milestones, industry trends, and user sentiment Identify and action commercial upsell and ancillary service opportunities Partner with internal teams to gain full visibility of customer profitability and programme performance Support and oversee programme implementations within account management scope Provide industry expertise and guidance to customer Travel and Procurement Managers Interpret programme data and make informed recommendations to improve outcomes Drive policy compliance, data and programme consolidation, savings mechanisms, traveller satisfaction, and duty of care Manage communications across customer organisations and FCM, including senior leadership and C‑suite stakeholders Manage multinational regions, applying knowledge of international markets and local nuances Guide customers on complex, end‑to‑end travel programme requirements related to TMC services Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Minimum 5 years’ experience at a senior account management level Proven experience managing complex and/or multinational customer programmes Strong business acumen with the ability to understand and leverage customer profitability Advanced skills in analytics, data interpretation, and insight‑led recommendations Demonstrated selling, negotiation, and commercial conversation skills Strong relationship‑building skills with cultural awareness across diverse markets Ability to communicate effectively across multiple management levels, including C‑suite Experience leading programme objectives, change initiatives, and organisational alignment Strong time management, communication, storytelling, and presentation skills Solid travel industry knowledge Working proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso Work Perks Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering. Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.

Love for travel: We were founded by people who wanted to travel and want others to do the same. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, and inclusive recruitment protocols.

A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognised holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender‑affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability Flexible Spending Accounts Employee Assistance Program 401(k) programme with partial match Tuition Reimbursement Programme Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions. Global career opportunities in a network of brands and businesses Vacation, personal, and sick time accrual rates will vary based on full‑time or part‑time employee status.

Recognised Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location: Boston, MA Salary: We anticipate an annual salary of $85,000 plus incentives. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

Application Process: If this is the opportunity you have been waiting for, please apply. We will contact only those selected to continue. We are an affirmative action and equal‑opportunity employer committed to a barrier‑free hiring process.

We welcome accommodation requests and will work with you throughout recruitment. Contact us at [email protected]. #J-18808-Ljbffr