Manager of Websites

Who Are You? You’re a strong people leader who understands how to balance client expectations, team capacity, quality, and business results. You’re comfortable zooming out to think strategically, but you’re also willing to get close to the work, solve problems, coach your team, and make sure the department is running well day to day.

You have a solid understanding of websites, digital marketing, and client service, and you know that a website is more than a deliverable. It’s often a client’s first impression, a lead generation tool, and a major part of their overall marketing strategy. You’re organized, direct, solutions‑focused, and comfortable leading a team through priorities, change, and accountability.

What's the Role? The Manager of Websites within our senior living marketing division, Citizen, leads the team responsible for website fulfillment, design, and content. This role is accountable for the overall performance of the department, including team development, operational efficiency, client outcomes, product quality, and financial health.

You’ll oversee website strategy and execution for senior living clients, manage department KPIs, support and develop your team, improve processes, and act as the escalation point for complex client or operational issues. This is a hands‑on leadership role for someone who can manage both the people side and the business side of a department. Duties & Responsibilities Own the overall performance of the Website department, including department KPIs, financial health, quality standards, operational efficiency, and team performance.

Manage the department’s P&L and use financial data to make informed decisions related to capacity, staffing, profitability, timelines, and process improvements. Lead the teams responsible for website fulfillment, design, and content, ensuring work is completed on time, to standard, and in alignment with client expectations. Develop, implement, and oversee website strategies that support client goals, department priorities, and organizational KPIs.

Conduct regular one‑on‑ones, performance conversations, development planning, and coaching with direct reports. Set clear expectations for team members and hold the team accountable to timelines, quality standards, communication expectations, and department processes. Serve as the point of escalation for complex client issues, operational challenges, or cross‑functional concerns related to website work.

Work closely with Account Managers, Product Managers, Sales, SEO, and other internal departments to align on objectives, client needs, timelines, and opportunities for improvement. Review departmental KPIs and performance data regularly to identify risks, gaps, trends, and opportunities. Improve workflows, handoffs, tools, and processes to create a more consistent and efficient website delivery experience.

Support onboarding and training for new team members and identify ongoing training needs for existing team members. Drive the development and improvement of website products, services, packages, processes, and client‑facing solutions. Stay informed on SEO, website, content, design, UX, accessibility, and digital marketing best practices.

Ensure the department is delivering work that supports lead generation, brand credibility, user experience, and the needs of senior living clients. Partner with senior leadership to support strategic planning, department forecasting, resourcing, and long‑term growth. Build a department culture rooted in accountability, collaboration, high standards, continuous improvement, and strong communication.

Required Experience & Skills Legal ability to work in Canada and be located in Calgary, AB. A bachelor’s degree in Business Administration, Marketing, Communications, Digital Media, or a related field. 2+ years of experience in website management, website operations, digital marketing, digital project management, or a related field. 1+ year of leadership or management experience, ideally with responsibility for team development, performance management, and operational results. Experience managing, contributing to, or being accountable for departmental financial performance, including P&L statements, budgets, profitability, or resource planning.

A strong understanding of website strategy, website fulfillment, design, content, SEO, UX, and digital marketing best practices. Strong people leadership skills, including coaching, feedback, accountability, prioritization, and team development. Strong financial acumen and the ability to use numbers, KPIs, and business data to make practical decisions.

Excellent problem‑solving skills, with the ability to assess complex situations and move them toward a clear resolution. Strong communication skills, especially when working across departments, managing escalations, or translating strategic priorities into clear direction. Strong organizational and time management skills, with the ability to manage competing priorities without losing sight of deadlines or quality.

Experience improving processes, identifying operational gaps, and implementing better ways of working. Comfort working in a fast‑paced environment where priorities may shift and strong judgment is required. A practical, solutions‑focused approach to leadership, client service, and department management.

Benefits Three weeks of paid vacation. Twelve flex days. Passion Day to spend however you choose.

MeMonday to prioritize mental health. Thirty‑day remote work policy. Twenty‑six hours of paid volunteer time each year.

Comprehensive benefits package including health, dental, vision, and spending accounts. EEO Statement At POD Marketing, we believe in creating an inclusive work environment, which is why we’re proud to be an equal opportunity employer. We consider and evaluate all qualified candidates based on their qualifications without discrimination based on race, colour, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics. #J-18808-Ljbffr