Software Development Engineer, Support Engineering Tech

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Key job responsibilities Architect and deliver end-to-end solutions for complex, ambiguous problems where the technical strategy is not yet defined Design and implement scalable, highly available self-service experiences on the Spectrum platform that enable customers to resolve issues without engaging support teams Actively use AI-powered development tools (Amazon Q Developer, generative AI code assistants, LLM-based testing/debugging) to accelerate software delivery and improve code quality Lead technical design reviews and drive architectural decisions across your team’s domain, proactively simplifying code and resolving architecture deficiencies Mentor and develop SDE I and SDE II engineers through code reviews, design discussions, pairing sessions, and promotion assessments Collaborate with product managers, support engineering leaders, and cross-functional stakeholders to identify high-impact opportunities for customer self-service and manual work elimination Work in parallel with other engineers and lead integration of parallel workstreams Analyze support contact patterns and customer friction points to inform the design of automated, self-service solutions Investigate and resolve complex production issues, performing root-cause analysis and driving long-term systemic fixes Contribute to operational excellence including CI/CD pipelines, monitoring, alarming, runbooks, and on-call rotations Identify opportunities to reduce technical debt, force-multiply through automation and AI, and mitigate long-term risks A day in the life Parallel Software Development Teams – Partner with engineering teams on cross-functional deflection initiatives, identifying high-impact opportunities and designing solutions that address root causes of customer contacts. Salesforce Developers – Work alongside the Salesforce development team on platform strategy and delivery, contributing to the technical direction of support tooling and its evolution. Subject Matter Experts (SMEs) – Interface with product-area SMEs to leverage deep domain knowledge, operational insights, and automation expertise to prioritize and inform upstream solutions. Tools & Scripts (T&S) – Coordinate with the T&S team to drive foundational platform enhancements that scale automation across the organization, ensuring upstream work integrates with the broader ecosystem. Basic Qualifications 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience 1+ years of software development engineer or related occupational experience 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using C#, C++, Java, or Perl experience 1+ years of Object Oriented Design experience Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field Experience programming with at least one software programming language Preferred Qualifications 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations Bachelor’s degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, GA, Atlanta - 143,700.00 - 194,400.00 USD annually USA, VA, Arlington - 143,700.00 - 194,400.00 USD annually Job ID: A10444882 #J-18808-Ljbffr