Support Analyst

Provide support across the Openlink Endur platform for a major trading implementation. This is a versatile role covering market data, interfaces, user support, reporting, and general Openlink Endur troubleshooting. Ideal for someone with solid Openlink Endur fundamentals who wants to grow into a specialist role.

What You’ll Do Investigate and resolve incidents across all functional areas of Openlink Endur Support market data loading, curve validation, and price feed troubleshooting Assist with user administration — provisioning, role assignment, permission management, access reviews Support ad-hoc and scheduled report generation, distribution, and troubleshooting Monitor interfaces and elevate failures to appropriate teams Maintain and update support documentation, knowledge base articles, and runbooks Participate in shift handovers and ensure continuity of in-flight issues Provide first-line technical support to business users navigating Openlink Endur workflows What You Bring 1+ years hands‑on experience with Openlink Endur/Findur Solid understanding of Openlink Endur core functionality across multiple modules Experience with market data management in Openlink Endur — curve loading, price validation, index configuration Familiarity with Openlink Endur user administration and security group management Strong communication skills — you'll interact directly with business users Willingness to learn and cross‑train across functional areas Nice to Have Experience with Openlink Endur Report Builder Familiarity with ServiceNow or equivalent ticketing systems Interest in AI‑enhanced support tools and workflows #J-18808-Ljbffr