Information Technology Operations Manager

IT Operations & Information Systems Manager Healthcare / Charity Sector London (Hybrid – 1-2 Days Per Week) £65,000 per annum + Benefits Permanent An exciting opportunity has arisen for an experienced IT Operations & Information Systems Manager to join a leading healthcare organisation. This role will oversee IT Operations, Service Delivery, Infrastructure, Supplier Management, Operational Projects and Cyber Security collaboration across a complex outsourced technology environment. The successful candidate will manage four direct reports, including: 2 x Innovation & Adoption Leads Information Systems Lead On-Site Engineer Cyber Security Analyst Technical Environment Microsoft Azure Azure Entra ID (Azure Active Directory ) Microsoft 365 Identity & Access Management (IAM) Multi-Factor Authentication (MFA) Conditional Access Networking (LAN, WAN, VPN) DNS, DHCP & Firewalls Cyber Security Operations ITIL Service Management Key Responsibilities Lead day-to-day IT Operations and Service Delivery Act as the primary point of contact for Managed Service Providers and technology suppliers Manage operational infrastructure and service improvement projects Drive service improvements, operational governance and supplier performance Coordinate major incidents, change management and operational resilience activities Support cyber security, compliance and operational risk management Lead and develop a small internal technology team Required Experience Proven experience leading IT Operations, Infrastructure or Service Delivery teams Strong MSP and supplier management experience Strong understanding o f Azure Entra ID and Identity Management Good networking knowledge including DNS, DHCP, VPNs and Firewalls Experience delivering infrastructure or operational technology projects Strong stakeholder management and communication skills Previous people management experience Desirable Qualifications ITIL Foundation Microsoft Azure Administrator (AZ-104) Microsoft Identity & Access Administrator (SC-300) Cisco CCNA or CompTIA Network+ PRINCE2 or Agile Certification CISSP, CISM or equivalent security certification Benefits 25 Days Annual Leave + Bank Holidays Hybrid Working Pension Contribution Healthcare Cash Plan Learning & Development Support Flexible Working Employee Assistance Programme Please note sponsorship is not available for this position and candidates must be able to commute to London 1-2 days per week.