Senior Data Analyst - Remediation

Senior Data Analyst – Remediation Location: Thorpe Park, Leeds, Hybrid working. Summary Join us as a Senior Data Analyst (Remediation) and play a key role in delivering and improving our remediation processes, ensuring customers are treated fairly and issues are resolved accurately and efficiently. You’ll analyse customer data to identify trends and potential issues, design and enhance processes, and lead remediation initiatives from insight through to resolution.

Working closely with teams across the business, you’ll build strong stakeholder relationships, provide expert analysis, and help drive continuous improvement while maintaining strong governance and control standards. This is a highly autonomous role with real impact, offering the opportunity to shape how we identify and resolve customer issues at scale. What We Are Looking For – Qualifications Strong SQL skills are essential, with the ability to extract, manipulate and analyse large datasets Experience of Lowell systems or similar environments would be highly beneficial Good understanding of regulatory requirements, including experience drafting or signing off communications such as letters Ability to work closely with external partners, to support remediation activity Understanding of remediation principles, including involvement in incident reviews and governance forums Strong stakeholder management skills, with the ability to influence and drive actions across teams If you’re excited about this role but don’t meet every requirement – don’t worry, still apply.

Your unique perspective could be just what we’re looking for. What you’ll get A discretionary annual bonusto reward your impact 3% flexiblebenefitsthat you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover. Hybrid workingfor the best of both worlds—collaboration and focus.

Free onsite parking, saving you time and money. Recharge and refreshopportunitieswith 28 days of holiday plus public holidays, and theoptionto buy up to five more—giving you more time for what matters most. Peace of mindwith life assurance that supports your loved ones, no matter what.

A culture that celebrates you and supports your wellbeing–with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced,resilientand feeling your best. Encouragement to be your authentic self at workby joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. We welcome people from all backgrounds and experiences.

Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you’re passionate about making credit work better for everyone, we’d love to hear from you. #J-18808-Ljbffr